Welcome to CX Core

 

The world's most advanced Customer Experience Management Platform

Create breakaway customer experiences that drive profitability

Put customer experience at the core of your future organisation to create lasting value for your brand, customers, employees and your business

Monetise

Drive explosive growth. Optimise budgets by linking customer experiences to profit and retention.

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Optimise

Deeply understand your customers. Shape experiences that delight and retain.

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Crowdsource

Enlarge the source of your innovation ideas. Engage, survey, analyse, prioritise, delight.

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Unify

Unify all your enterprise CX initiatives. Laser focus efforts that drive profitable change.

Transform

Accelerate business transformation. Drive positive impact on your customer experience.

"Deliver great customer experiences and your business will do well. Yet more than 50% of companies are unable to tie customer experience to revenue upside." Forrester Research

CX Core workflows provide end-to-end Customer Experience Management capabilities, encouraging global collaboration in understanding your customer's needs and preferences, designing great experiences, leading implementation, shaping strategies, propositions and business models, to realising your aspirations for both the business and your customers.

Discover

Turn customer experience discovery into actionable plans

Design

Optimise your customer traction, engagement and loyalty

Develop

Shape your business to sustainably deliver outstanding customer experiences

Deliver

Realise the results you intended – delighted customers and stronger bottom line

Direct

Drive your strategies and business model with customers at the core

"The benefits of improved customer experience can be fleeting unless changes to supporting back-end operations are made as well" McKinsey & Company

Scalability

Global access and enterprise scalability through Microsoft Azure to enable organisation-wide deployment.

Security

Secure web and tunnelled access, firewalls and virus protection to secure your data in global datacentres.

Reliability

Industry leading software components and high availability infrastructure with 7x24 monitoring and support.

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